ISO 20000

I.T. Service Management Systems

Our unique method can get you ready for ISO certification in as quick as 30 days with no compromises.

The ISO 20000 Standard:​

ISO 20000 was developed for IT Service providers to plan, establish, implement, operate, monitor, review, maintain, and improve their IT service management system (SMS).

ISO 20000 uses many of the principles of ISO 9001 similar to other management system standards, e.g., ISO 17025 (Laboratories), ISO 13485 (Medical Devices).

ISO 20000 differentiates from ISO 9001 by specifying additional/other requirements that are specifically related to the IT service industry. One of the key differences is that ISO 20000 is also based on the IT Infrastructure Library (ITIL).

Companies that are certified to ISO 20000 have an advantage over their competitors in the following areas:
  • Recognition of compliance by an independent and accredited certification body
  • Management systems and plans that meet an internationally recognized standard ensuring the best possible management systems and methods known in the industry
  • Better control and improvement through having established and approved management systems
  • A more fully planned organization that has a deeper level of management rather than flying by the seat of their pants or just on talent alone

What is the role of the customers in all of this? Of course, the customer is also king, and all the regulations in the world make no difference to your business if you can’t attract and satisfy your customers enough. Many companies can design product and promote, but it is the consistent quality and attention to customer satisfaction that brings long-term success in the market. Customer satisfaction, of course, is a prime goal of the ISO 13485 standard; no wonder it’s appealing to the customers.

  • To be more responsive to the services which are more business driven than the technology-driven
  • Use the certification just like a differentiator to draw the attention of the new and potential clients
  • Choose and manage external service providers more efficiently
  • Avail more opportunities to enhance their efficiency and consistency
  • Evaluate the service management processes to improve the services and maintain the effectiveness
  • Reduce the number of supplier audits and costs
Our Work Process

At Compliancehelp, our ISO 20000 consultants will perform a three-stage process to ensure your IT Service Management Certification.

Gap Analysis

Gap analysis is important for every ISO certification. Our experts will examine your IT Service Management System and compare it against the requirements of ISO 20000 standard. If any non-compliance is found, our experts will report the gap and help you resolve the issue.

Formal Assessment or Readiness Review

First, our team will perform a readiness review to determine the readiness of your organization. We will check the necessary ISO 20000-1 procedures and controls, which are existing in your organization. We will include our findings in the readiness review report so that you can deal with the issues and resolve them properly before appearing for the final audit performed by the third party certification body. On the other hand, if we find all the requirements are in place, we’ll review the implementation process and controls within your organization to ensure they are working as per the requirement of the ISO 20000 certification.

Certification & Maintenance

Once you have gained the certification, you will need to maintain its validation. Compliancehelp will help you maintain the certification. We will regularly monitor your system and provide you with valuable advice on how to improve the system and how to increase the efficiency of the system.

Give us a call and one of friendly consultants will be pleased to help you